Frequently Asked Questions
Need help? Be sure to contact us with any questions!
Plastic Pallets and Bins FAQ
What types of payment are accepted?
Plastic Pallets and Bins accepts payment from the following major credit cards: Visa, MasterCard and American Express.
When will my credit card be charged?
Credit card will be charged at the time of the order being shipped.
How do I know my order has been received?
Once an order has been placed, a confirmation email will be sent automatically from shoppingcart@tranpak.com. An email will then be sent when the payment has been processed and the order will be shipped out.
For any other additional inquiries, you can email us at customercare@tranpak.com
When will my order ship?
After receiving the order, it will be processed within 1-2 business days. Afterwards it will be shipped accordingly to the shipping method you choose during checkout.
How will my order ship?
Majority of orders will be shipped through our partnered LTL carriers. We only work with well known LTL carriers who share the same ideals as us, by providing the most efficient shipping, affordable rates, and best customer service.
All smaller orders will be shipped through FedEx Ground.
During checkout, our shipping calculator will help determine the fastest and most affordable shipping method.
How can I calculate my shipping costs?
In the “CheckOut” page, once you have entered your full address (street, city, state, and zip code), scroll down to the shipping charges area and it will calculate the costs for you.
Do you ship internationally?
Unfortunately No… for our online store, we are only able to ship within the United States.
For any inquiries about international orders, please email us at customercare@tranpak.com or call (800)-827-2474.
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